Shipping & Returns
Shipping
- Cost: FREE shipping across Europe 🇪🇺
- Delivery time: 7-15 business days depending on the destination
- Tracking: included with every order, you'll get the link by email when it ships
All orders are shipped with tracking. The times shown are estimates: during peak periods (sales, holidays) delivery may take a few extra days.
Returns & refunds
You have 14 calendar days from receiving the product to exercise your right of withdrawal, with no need to give a reason (EU Directive 2011/83).
How to make a return
- Contact us via our Contact page with your order number
- We'll send you the instructions and the return address
- The product must be returned intact, in its original packaging
- The refund is issued within 14 days of receiving the return, to the same payment method
If the product arrives damaged or faulty, contact us straight away with a photo: we'll replace or refund it at no extra cost.