FAQ - Frequently Asked Questions

Frequently asked questions

📦 How much is shipping?

Shipping is free across Europe, no minimum order.

🚚 What are the delivery times?

Orders are processed within 1-3 business days. Delivery usually takes 7-15 business days depending on the destination country. You always receive a tracking code by email.

🔎 How do I track my order?

As soon as your order ships you receive an email with the tracking link. Can't find it? Check your spam folder or write to us.

↩️ Can I return the product?

Yes! You have 14 days from delivery to withdraw from the purchase, as required by EU law. See the Shipping & Returns page for the procedure.

💳 Which payment methods do you accept?

Credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay and Google Pay. All payments are SSL-encrypted.

📧 How do I contact you?

Via the Contact page or by email: we reply within 24-48 hours on business days.